BT Vision 
Essential information to get the most from BT Vision - including Freeview and On Demand.
Freeview - get the best picture possible
Video: Improve your reception and image quality
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Download our guide
Using the HD service
Help on setting up BT Vision for HD (high definition) and downloading and watching HD programmes.
Account & billing
Help with your BT Vision account, including billing details and payment options.
Functions & features
Technical information, plus how BT Vision connects with other TV equipment.
Troubleshooting
Help with technical issues and problem-solving tips for Vision and the Vision+ box.
Understanding error codes
The meaning of BT Vision on-screen error codes and steps to solve the issues they relate to.
Top 5 BT Vision articles
- 1.My Vision+ box keeps going into standby mode (New BT Vision power-saving features)
- 2.BT Vision's HD service
- 3.My BT Vision bill states 'Bronze Pack' instead of 'Value Pack'. I never subscribed to a Bronze Pack.
- 4.What happens to my ESPN if I subsequently want to cancel my Bronze, Silver or Gold Pack?
- 5.Can I program my BT Vision remote control to operate my television?
Reactivate your ESPN card
Do you have an ESPN subscription, but no picture? You can reactivate your card here.
BT Vision welcome guide
(PDF, 4.79 MB)
BT Vision self-installation guide - silver box (PDF, 4.96 MB)
BT Vision self-installation guide - black box (PDF, 2.5 MB)
