Setting up email, using webmail and more
Please find here advice and links to help you answer your questions about setting up and using email.
Trouble sending mail?
As part of ongoing security enhancements to BT Yahoo! Mail we're upgrading our security to prevent emails from being sent from client applications (Microsoft Outlook, Thunderbird etc) when the "From" email address is not either a BT Yahoo! email address or a validated alternative email address. If you see an error 553 message you'll need to validate the email address that you want to send from, please see our step by step instructions to fix your email
Can I easily switch my email accounts to BT Yahoo! Mail?
Move all your messages, contacts and calendars to BT Yahoo! Mail using the free BT Yahoo! TrueSwitch service.
How do I set up Outlook Express (or another email program) to access my email?
Learn how to set up different email programs to access your BT Yahoo! Mail or click here to use our wizard that will do this automatically for you
SMTP authentication - what is it and why do I need to set it up?
'SMTP server authentication' identifies you as a genuine user of our email service and prevents anonymous users sending spam. It's easy to set up - manually or automatically.
How to set up SMTP authentication
I've forgotten my username/ password
Get help for all username/password issues at www.bt.com/help/passwords
I want a different email address
Although you can't change your primary email address (the one you use to log in to broadband or dial-up) you can use sub-accounts to set up alternative email addresses, either for yourself or someone else.
I want to access my email while I'm travelling
You can access your email from anywhere in the world via webmail.
Tutorial: Accessing your email
Go straight to webmail now (you'll need to login with your username and password)
I alternate between Outlook Express and webmail to see my emails. But when I go to webmail, some of the emails in my inbox have disappeared.
You need to configure your email program so that when downloading emails it still leaves copies on the server for viewing via webmail.
How to prevent your email program from emptying your webmail inbox
Help! I am getting loads of spam (unsolicited emails).
Tutorial: using SpamGuard Plus to minimise spam
Other resources
Completely new to email?
Try our interactive tutorial for an introduction to the basics of email.