TV help
Essential information to get the most from BT Vision - including Freeview and On Demand.
How to use the navigation
The help section uses a finder that has been divided into categories and sub-categories to help navigate through to the relevant answer. The steps are as follows:
- Step 1: Select a category
- Step 2: Select a subcategory
- Step 3: Select an answer you would like to hear about
- Step 4: Answer preview
Select a category
Freeview top topics
The next Digital Switchover is on 30 May and affects viewers in East Sussex, South West Kent and the Tunbridge Wells area.
Read more
Have some of your Freeview channels suddenly disappeared? Find out how to get them back
Quick hints
Freeview is the UK's free digital service offering TV and radio channels through your Vision+ box. For best results.
- Use an outdoor aerial pointing in the right direction.
- Make sure your cables aren't worn or loose.
- Visit the Digital UK site to see how many channels you might get. (Opens a new window.)
- Check the transmitter in your area is OK.
- Read our Introduction to Freeview (PDF).
