TV help
Essential information to get the most from BT Vision - including Freeview and On Demand.
How to use the navigation
The help section uses a finder that has been divided into categories and sub-categories to help navigate through to the relevant answer. The steps are as follows:
- Step 1: Select a category
- Step 2: Select a subcategory
- Step 3: Select an answer you would like to hear about
- Step 4: Answer preview
Select a category
Sports top topics
Activate your sports viewing card
If you have a Sky Sports 1, Sky Sports 2, or ESPN subscription but no picture, then you'll probably need to activate your sports card.
Help video
Watch this video to see how to activate your sports viewing card.
Quick hints
1. When it arrives, insert your sports viewing card immediately in the direction of the arrow, with the chip facing up. Reboot the Vision+ box.
2. Use your TV Guide to find one of the sports channels you’ve subscribed to. Stay on it until it activates. This can take up to an hour.
3. If you can’t tune to channel 41 or 42 you may need to scan for channels
4. If you have a sports subscription, but can't see a picture, you may need to reactivate your card.
