Phone help
Essential information to help you get a new BT line, make the most of calling features, report or track a fault, ensure phone safety, and more.
How to use the navigation
The help section uses a finder that has been divided into categories and sub-categories to help navigate through to the relevant answer. The steps are as follows:
- Step 1: Select a category
- Step 2: Select a subcategory
- Step 3: Select an answer you would like to hear about
- Step 4: Answer preview
Select a category
Phone top topics
Problem with your line?
You can try fixing the problem yourself using our step-by-step guide.
If you've already reported it, you can track a fault's status by clicking here.
