Broadband help

Find solutions to most broadband problems.

How to use the navigation

The help section uses a finder that has been divided into categories and sub-categories to help navigate through to the relevant answer. The steps are as follows:

  • Step 1: Select a category
  • Step 2: Select a subcategory
  • Step 3: Select an answer you would like to hear about
  • Step 4: Answer preview

Help for BT Hubs

Find help for all the recent models of the BT Hub - including the BT Smart Hub, the BT Mini Hub and the BT Home Hub 5, Hub 4 and Hub 3. Click on the title and picture of your Hub to see links to all our help.

Find help for all the recent models of the BT Hub - including the BT Smart Hub, BT Mini Hub and the BT Home Hub 5, Hub 4 and Hub 3. Click on the title and picture of your Hub to see links to all our help.

BT Smart Hub

BT Mini Hub

BT Hub 5

BT Hub 4

BT Hub 3

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