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Broadband help

Find solutions to most broadband problems.

How to use the navigation

The help section uses a finder that has been divided into categories and sub-categories to help navigate through to the relevant answer. The steps are as follows:

  • Step 1: Select a category
  • Step 2: Select a subcategory
  • Step 3: Select an answer you would like to hear about
  • Step 4: Answer preview

Service update

Below you can check if the internet is OK in your area. This list of known issues and planned engineering works is updated regularly. Click on a message title to see details.

(You can also check the status of our Phone lines and BT Vision)

If a broadband problem affecting your area has only recently been resolved, you may still need to restart your modem or router to restore your broadband service.

(Please click here if there's nothing in the box below.)


You can also call the broadband service status line on Freephone 0800 169 0199

If there are no known problems or planned works in your area, please try these links:

I`ve got no broadband connection I've got no broadband connection
I need help connecting using wireless I need help connecting using wireless
How can I report a fault? How can I report a fault?
How can I track a fault I`ve reported? How can I track a fault I've reported?

 

Further information

Desktop Help is our free tool that helps you fix broadband and email problems, keeping you connected when you most need to be. Desktop Help will:


  • Help you get back on line if you're disconnected;
  • Set up your email account and fix issues if it stops working;
  • Work in the background, fixing the problems it finds;
  • Help you set up your home network so you can share folders and printers; and
  • Update automatically, giving you the latest solutions.

Find out more about BT Broadband Desktop HelpFind out more about BT Broadband Desktop Help

 

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