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Billing help

Information to help you manage your accounts online and get a better understanding of your bill.

How to use the navigation

The help section uses a finder that has been divided into categories and sub-categories to help navigate through to the relevant answer. The steps are as follows:

  • Step 1: Select a category
  • Step 2: Select a subcategory
  • Step 3: Select an answer you would like to hear about
  • Step 4: Answer preview

Billing top topics

Laptop with BT.com Your account screen

If you have any questions about your bill, and the choice of ways to pay, you'll find the answers here.

The best way to keep track of your bills is to register for free online billing. Do this at My BT.

Most popular billing answers

Quick links to My BT

Postal service disruptions

Please find here advice to help you quickly deal with problems caused by postal service disruptions.

How can I find out if postal services are disrupted?

Visit the Royal Mail website for the latest information.


What can I do if my bill hasn't arrived?

You can:

  • Call 0800 443311 to check your balance and pay by credit card using our automated 24-hour service
  • Visit My BT to check your balance, view your bill, or make a payment by credit or debit card. (You'll need to sign up for online billing if you haven't already done this - you'll be able to see your latest bill online within 48 hours of signing up.)

I normally pay by cheque. What should I do?

To avoid late payment charges during postal service disruptions please look at other ways to pay your bill. The quickest is to pay by credit or debit card.


My bill has arrived after my payment was due. Will I be penalised?

Please pay your bill immediately, preferably by credit or debit card. Each case is examined individually, and if you've clearly tried to pay your bill, you won't be penalised. If you think you should have had a bill and it hasn't arrived you can:

  • Call 0800 443311 to check your balance and pay by credit card using our automated 24-hour service
  • Visit My BT to check your balance, view your bill, or make a payment by credit or debit card. (You'll need to sign up for online billing if you haven't already done this - you'll be able to see your latest bill online within 48 hours of signing up) choose to pay by Direct Debit.

My payment is already in the post and may be delayed. Will I be penalised?

Each case is examined individually. You won't be penalised if you've clearly tried to pay your bill upon receipt.


I've paid my bill - do I need to let you know?

There's no need to tell us you've paid unless you've paid late. If you've paid late, tell us you've paid.

 

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