Broadband help

Find solutions to most broadband problems.

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The help section uses a finder that has been divided into categories and sub-categories to help navigate through to the relevant answer. The steps are as follows:

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How does BT Family Protection work?

You create an account for other family members and apply appropriate settings for each account. For example, a child would be prevented from accessing sites containing adult content.

Before a child can access the internet they have to enter their account log-in details, so they're then free to surf the Internet without danger of seeing inappropriate content.

Download the BT Family Protection user guide Download the BT Family Protection user guide (PDF, 2.6Mb).

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