BT
At home

Search navigation:

Broadband help

Find solutions to most broadband problems.

How to use the navigation

The help section uses a finder that has been divided into categories and sub-categories to help navigate through to the relevant answer. The steps are as follows:

  • Step 1: Select a category
  • Step 2: Select a subcategory
  • Step 3: Select an answer you would like to hear about
  • Step 4: Answer preview

BT Broadband Desktop Help

 
Helps you get back on line if you're disconnectedHelps you get back on line if you're disconnected
Sets up your wireless connectionSets up your wireless connection
Sets up your email account and fixes problemsSets up your email account and fixes problems
Works in the background, fixing problems it findsWorks in the background, fixing problems it finds
Sets up home networks for sharing folders and printersSets up home networks for sharing folders and printers
Updates automatically, giving you the latest solutionsUpdates automatically, giving you the latest solutions
 		 

If you haven't got BT Broadband Desktop Help yet, why not download it now for FREE.

Download Broadband Desktop Help

File size: 9.5 MB (when prompted select 'Run' to start the installation).

Benefits

This free tool helps you sort out most common broadband connection and email problems, keeping you connected when you most need to be.


Minimum requirements

We're sorry, but BT Broadband Desktop Help is currently not available for Apple Mac or if you haven't got BT Broadband or BT Infinity.

  • Connection type: BT Broadband or BT Infinity only
  • Operating system:
    Windows 7 (32 bit and 64 bit)
    Windows 7
    (32 bit and 64 bit)     		Windows Vista (32 bit and 64 bit)
    Windows Vista
    (32 bit and 64 bit)     		Windows XP (32 bit with SP2)
    Windows XP
    (32 bit with SP2)

  • Processor type: Pentium II or higher
  • Processor speed: 450 MHz or higher
  • Memory (RAM): 128 MB or more
  • Hard drive space free: 200 MB or more
  • Browser: Internet Explorer only (v. 5.5 and above)

Notes:

  • To install BT Broadband Desktop Help, you must have administrator privileges for your computer.
  • If you have more than one user on a single PC, any existing or new user accounts must also have administrator privileges for BT Broadband Desktop Help to work effectively
  • If your browser security settings are set to 'high', this may stop the download from starting. To overcome this set the browser security settings to 'medium' before you download the software, then switch back to 'high' when you've finished installing it.

Read more about BT Broadband Desktop Help Read more about BT Broadband Desktop Help

 

Email this answer