Broadband help

Find solutions to most broadband problems.

How to use the navigation

The help section uses a finder that has been divided into categories and sub-categories to help navigate through to the relevant answer. The steps are as follows:

  • Step 1: Select a category
  • Step 2: Select a subcategory
  • Step 3: Select an answer you would like to hear about
  • Step 4: Answer preview

What counts as daytime, evening, and weekend?

Your calling plan will include calls to landlines at certain times of day. We define these times as:

  • Daytime is 7am - 7pm, Monday to Friday
  • Evening is 7pm - 7am, Monday to Friday
  • Weekend is all day Saturday and Sunday (midnight Friday - midnight Sunday)

You can easily manage your calling plan by logging in to My BT. Or see:

What BT  calling plan am I on and how can I change to a new one? What BT calling plan am I on and how can I change to a new one?


Need help understanding your bill? Our step-by-step help tool answers all the common queries we receive:

Billing help tool


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