BT Broadband usage policy
If you're on one of our Unlimited broadband services, you don't need to worry about your broadband usage, so feel free to skip this page.
But if you're not on Unlimited broadband, you need to know about the allowances we set on how much data you can use. If you find these allowances don't suit you, it's easy to upgrade your broadband to Unlimited.
And if you're looking for information about the way we manage internet traffic over our network, see our traffic management page.
What is broadband usage?
Broadband usage is how much data you upload or download from the internet.
There are two main factors that contribute to the total amount of usage we measure on your line:
- The number of devices you're using to access the internet at any one time (for example, computers, laptops, smartphones and tablets)
- The kind of things you're doing and how long for: for example, whether you're browsing social media sites, watching videos (such as YouTube) or TV (such as BBC iPlayer) and updating software on your computer or mobile device, to name a few.
Some activities involve more usage than others. Watching a video, for example, involves downloading loads more data than looking at a simple web page or sending a short email. The table here shows what kind of usage is involved with some common activities.
|Activity type||Typical usage*|
|Online catch-up TV service (1 hour)||644 MB|
|Video streaming: for example, YouTube (1 hour)||429 MB|
|Online gaming (1 hour)||43 MB|
|Standard definition movie (2 hours)||1,974 MB|
|High definition movie (2 hours)||4,292 MB|
|Music (1 album, 10 tracks)||80 MB|
|Photo (1 photo)||5 MB|
*these sizes are approximate and can vary.
What are monthly usage allowances?
Our customers who aren't on an Unlimited package have a usage allowance which starts from the first of the month and runs to the end of the month.
Monthly usage allowances vary depending on which package you're on. Packages which have broadband usage allowances are:
|Broadband package||Monthly usage allowance*|
|BT Total Broadband Option 1||10GB|
|BT Total Broadband Option 2||40GB|
|20GB BT Infinity 1||20GB|
|BT Infinity 1||40GB|
* Customers with Double your data will have double the monthly usage allowance.
How am I kept informed about my usage allowance levels?
If you exceed your monthly usage allowance your service won't be affected. We'll send an email to let you know when you're reaching your maximum usage allowance. Please see the table below to find out at what point you will receive warning emails.
Advisory emails will be sent to your active BT primary email address (for example, your @btinternet.com email address) that was set up when you ordered broadband or an alternative email address that you have given us for the purpose of contacting you.
|Usage allowance||Warning email 1||Warning email 2|
|10GB||6GB (60%)||8GB (80%)|
|20GB||14GB (70%)||18GB (90%)|
|40GB||28GB (70%)||36GB (90%)|
|80GB||56GB (70%)||72GB (90%)|
To avoid overloading your inbox, if you go over both reminder levels in the same day, we'll just send you one email.
What happens if I go over my monthly usage allowance?
If you exceed your usage allowance, you'll be charged for any additional usage in units of one gigabyte (GB), at £1.50 per GB or part thereof, which will appear in your next bill, and you will be sent an email to let you know.
How can I keep an eye on my usage?
You can do this by using our broadband usage monitor. Just log in to My BT at www.bt.com/mybt.
- Scroll down to see the "My products" section
- Under the "My broadband" option select the "View your broadband usage" link
Here you can see how much of your monthly usage allowance has been used and how much you've got left for that month. This is updated daily in the afternoon and shows usage up to the midnight the day before.
What can I do if I regularly go over my usage allowance?
It can be tricky knowing how much broadband you're using. And if a lot of your time online is doing things such as watching TV (like BBC iPlayer), streaming video (like YouTube) and downloading films, you can use your allowance quite quickly. If this is you, why not upgrade to one of our unlimited usage packages.
Is everything I do taken into account under broadband usage?
There are certain things we don't count towards the total monthly usage. This includes things like watching on demand video on your BT TV set top box (if you have a minimum 12 months BT TV subscription), using BT Cloud, making BT Broadband Talk phone calls and watching live or catch-up programmes on BT Sport via the app.
For customers without a BT TV subscription, usage incurred watching YouView through a YouView box purchased from a retail outlet (e.g. BBC iPlayer, 4OD, 5Demand, or other content) will count towards the monthly broadband usage allowance.
Choosing the right broadband product for your needs
It's important to be on the right broadband product to suit the way you want to use the internet. Here's an idea of the amount of internet activity that can be carried out with the usage allowance supplied with each broadband product.
|• Broadband (10GB)
• BT Total Broadband Option 1 (10GB)
|• 1 hour a day of web browsing||• 1 hour a week of online TV||• 1 film a month
• 100 music tracks / 10 albums a month
• 100 photo uploads a month
|• 20GB BT Infinity (20GB)||• 2 hours a day web browsing||• 2 hours a week of online TV
• 3 hours a week of video streaming (for example, YouTube)
• 2 hours a week of online gaming
|• 2 films a month
• 200 music tracks / 20 albums a month
• 200 photo uploads a month
|• BT Infinity 1 (40GB)
• BT Total Broadband Option 2 (40GB)
|• 4 hours a day of web browsing||
• 5 hours a week of online TV
• 5 hours a week of video streaming (for example, YouTube)
• 5 hours a week of online gaming
|• 4 films a month
• 400 music tracks / 40 albums a month
• 400 photo uploads a month
|• Unlimited Broadband
• Unlimited Broadband extra
• Unlimited BT Infinity 1
• Unlimited BT Infinity 2
• Unlimited BT Infinity 3
• Unlimited BT Infinity 4
• BT Total Broadband Option 3
• BT Infinity Option 2
|• Unlimited browsing||
• Unlimited online TV
• Unlimited video streaming
• Unlimited online gaming
• Unlimited films
• Unlimited music tracks / albums
• Unlimited photo uploads
If you think you're not on the right product, placing an order is fast, simple and convenient.